Privacy Policy

Information We Collect

When you submit a form, call, text, or otherwise contact us, we may collect:

• Your name, phone number, email address, and service address
• Details about your heating, cooling, ductwork, or indoor air quality project
• Photos you choose to upload with an estimate request
• Your preferred contact method
• Technical information automatically collected when you visit our site (such as IP address, browser type, and pages viewed) through cookies and analytics tools

How We Use Your Information

We use the information we collect to:

• Respond to your requests and provide estimates
• Schedule and perform HVAC services
• Communicate with you about your project, appointments, and follow-ups (by phone, email, or text, where you have consented)
• Send service reminders and, where you have opted in, requests for reviews and occasional updates
• Improve our website and services
• Comply with legal obligations

Text Messaging & Mobile Information

If you provide your mobile number and opt in, we may send you text messages related to your estimate, appointments, service updates, missed-call follow-ups, and — where separately consented — promotional messages. See our SMS Terms & Conditions for full details, including how to opt out.

No mobile information (including your phone number and SMS opt-in/consent) will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties except aggregators and providers of the text messaging services (for example, our messaging platform) solely to deliver the messages you requested.

How We Share Information

We do not sell your personal information. We may share it only with:

• Service providers who help us operate our business and website (for example, our CRM and messaging platform, GoHighLevel), who are permitted to use it only to perform services for us
• Legal and safety recipients when required by law or to protect our rights

Cookies & Analytics

Our website may use cookies and similar technologies to understand how visitors use the site and to improve performance. You can control cookies through your browser settings.

Data Retention & Security

We retain personal information for as long as needed to provide services and meet legal obligations, and we use reasonable safeguards to protect it. No method of transmission or storage is 100% secure.

Your Choices

You may request access to, correction of, or deletion of your personal information, and you may opt out of marketing communications at any time by contacting us or by replying STOP to text messages.

Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect their information.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date reflects the most recent version.